{"id":6040,"date":"2021-07-16T16:00:43","date_gmt":"2021-07-16T19:00:43","guid":{"rendered":"https:\/\/www.ciddic.unicamp.br\/ciddic\/?page_id=6040"},"modified":"2025-11-06T10:27:32","modified_gmt":"2025-11-06T13:27:32","slug":"procedimentos-operacionais-padrao","status":"publish","type":"page","link":"https:\/\/www.ciddic.unicamp.br\/ciddic\/informatica\/procedimentos-operacionais-padrao\/","title":{"rendered":"Procedimentos"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);font-style:normal;font-weight:700\"><a href=\"#pdfunicamp\">Editor de arquivos PDF Online Institucional DETIC- Unicamp<\/a><\/li>\n\n\n\n<li style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);font-style:normal;font-weight:700\"><a href=\"#email-unicamp\">E-mail Unicamp (senhas e recupera\u00e7\u00e3o)<\/a><\/li>\n\n\n\n<li style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);font-style:normal;font-weight:700\"><a href=\"#impressoras-corporativas\">Impressora Corporativa (solicita\u00e7\u00e3o de reparos &#8211; O.S)<\/a><\/li>\n\n\n\n<li style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);font-style:normal;font-weight:700\"><a href=\"#Ramais-liga\u00e7\u00f5es\">Ramais (liga\u00e7\u00f5es internas\/externas\/demais campus\/captura de chamada)<\/a><\/li>\n\n\n\n<li style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);font-style:normal;font-weight:700\"><a href=\"#Rainbow\">Rainbow softphone (configura\u00e7\u00e3o e utiliza\u00e7\u00e3o)<\/a><\/li>\n\n\n\n<li style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20);font-style:normal;font-weight:700\"><a href=\"#VPN\">VPN (instala\u00e7\u00e3o e utiliza\u00e7\u00e3o)<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#1eb5b3;color:#1eb5b3\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"pdfunicamp\"><strong>Editor de arquivos PDF Online Institucional Unicamp<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">O novo servi\u00e7o de PDFs pode ser utilizado por professores, t\u00e9cnicos administrativos e estudantes, j\u00e1 est\u00e1 dispon\u00edvel atrav\u00e9s do endere\u00e7o <a href=\"https:\/\/pdf.detic.unicamp.br\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/pdf.detic.unicamp.br<\/strong><\/a>, e n\u00e3o requer instala\u00e7\u00e3o de programas adicionais. O acesso \u00e9 feito por meio de login institucional, e a interface da aplica\u00e7\u00e3o foi customizada para atender \u00e0s demandas mais recorrentes dos usu\u00e1rios da Universidade. Dessa forma, a seguran\u00e7a da informa\u00e7\u00e3o e a privacidade dos usu\u00e1rios s\u00e3o preservadas, em total conformidade com a Lei Geral de Prote\u00e7\u00e3o de Dados(LGPD).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#1eb5b3;color:#1eb5b3\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"impressoras-corporativas\"><strong>Impressoras corporativas Simpress<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Para abrir Ordem de servi\u00e7o acesse -&gt; <strong><a href=\"https:\/\/unicamp-agil.atlassian.net\/servicedesk\/customer\/portal\/200\/create\/1074\" target=\"_blank\" rel=\"noreferrer noopener\">Abrir O.S Simpress<\/a><\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Digite seu endere\u00e7o de e-mail Unicamp<\/li>\n\n\n\n<li>Clique em &#8220;Continue com a conta da Atlassian&#8221;<\/li>\n\n\n\n<li>Fa\u00e7a login com seu nome de usu\u00e1rio e senha Unicamp e aguarde<\/li>\n\n\n\n<li>No campo: <strong>&#8220;Tipo de chamado&#8221;:<\/strong> selecione &#8220;<strong>Impressoras<\/strong>&#8220;<\/li>\n\n\n\n<li>No campo: <strong>&#8220;N\u00famero de s\u00e9rie&#8221;:<\/strong> \n<ul class=\"wp-block-list\">\n<li>Para impressora do pr\u00e9dio administrativo: <strong>BRBST240C4<\/strong><\/li>\n\n\n\n<li>Para impressora do pr\u00e9dio Sede da OSU: <strong>BRCST1Q0Z6<\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>No campo de descri\u00e7\u00e3o, descreva o problema da impressora e clique no bot\u00e3o <strong>enviar <\/strong>seu chamado.<\/li>\n\n\n\n<li>Aguarde o atendimento, um email ser\u00e1 enviado a voc\u00ea para que possa acompanhar o status de atendimento.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#1eb5b3;color:#1eb5b3\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"email-unicamp\"><strong>E-mail Unicamp<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Como Trocar a senha do e-mail Unicamp <strong>em caso de esquecimento<\/strong><br>Acesse -&gt;<a href=\"https:\/\/drive.google.com\/file\/d\/1O8tapmxA-Q5VfuiqAwvwswRV69GLpus6\/view?usp=drive_link\" target=\"_blank\" rel=\"noreferrer noopener\"><strong> Esqueci minha senha<\/strong><\/a><\/li>\n\n\n\n<li>Como Cadastrar um <strong>e-mail alternativo<\/strong> para recuperar a senha do e-mail Unicamp<br>Acesse -&gt; <a href=\"https:\/\/drive.google.com\/file\/d\/1Xmid1J0sYo3sEou3Z_E7PLTsrRRu76ZY\/view?usp=drive_link\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>E-mail alternativo<\/strong><\/a><\/li>\n\n\n\n<li>Como Trocar sua senha do e-mail Unicamp<strong> (Senha provis\u00f3ria ou senha atual expirada).<br><\/strong>Acesse -&gt; <a href=\"https:\/\/drive.google.com\/file\/d\/1sRECdY0OT-vFBOWJalAk78N7bYntX_iE\/view?usp=drive_link\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Trocar a senha atual<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#1eb5b3;color:#1eb5b3\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Ramais-liga\u00e7\u00f5es\"><strong>Ramais<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Fazer liga\u00e7\u00e3o atrav\u00e9s de ramais na Unicamp<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Para fazer liga\u00e7\u00f5es atrav\u00e9s dos ramais da Unicamp, o procedimento \u00e9 um pouco diferente dos telefones particulares. Vale lembrar que todos os ramais recebem liga\u00e7\u00f5es externas diretamente, isto \u00e9, utilizando o n\u00famero completo do seu ramal, esse pode receber liga\u00e7\u00f5es de outras localidades fora do campus.<br>O n\u00famero completo do seu ramal \u00e9: 3521-xxxx (sendo xxxx os \u00faltimos 4 dig\u00edtos do ramal).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Abaixo os n\u00fameros dos campi da Unicamp:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(19) 3521-0000 a 9899 Campus Bar\u00e3o Geraldo (incluindo Est. Guanabara)<br>(19) 3521-9900 a 9999 Cotuca<br>(19) 2139-2850 a 2899 CPQBA<br>(19) 2106-5200 a 5399 e 5700 a 5799 Piracicaba<br>(19) 2113-3300 a 3699 SAR\/FT\/Cotil (Limeira)<br>(19) 3701-6650 a 6949 FCA (Limeira)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Liga\u00e7\u00e3o para outro ramal dentro do pr\u00f3prio campus:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bar\u00e3o Geraldo:<\/strong> 1 + quatro \u00faltimos d\u00edgitos do n\u00famero completo do ramal<br><strong>Demais campi:<\/strong> cinco \u00faltimos d\u00edgitos do n\u00famero completo do ramal<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Liga\u00e7\u00e3o para outro ramal fora do seu campus<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cotuca:<\/strong> 2 + quatro \u00faltimos d\u00edgitos do n\u00famero completo do ramal<br><strong>CPQBA:<\/strong> 2 + quatro \u00faltimos d\u00edgitos do n\u00famero completo do ramal<br><strong>FT\/Cotil e FCA :<\/strong> 4 + quatro \u00faltimos d\u00edgitos do n\u00famero completo do ramal<br><strong>FOP:<\/strong> 6 + quatro \u00faltimos d\u00edgitos do n\u00famero completo do ramal<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Liga\u00e7\u00f5es externas:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">* N\u00e3o \u00e9 necess\u00e1rio adicionar c\u00f3digo de operadora.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Liga\u00e7\u00e3o local:<\/strong><br>0 + N\u00famero de telefone de destino<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Liga\u00e7\u00e3o DDD<\/strong><br>00 + XX (c\u00f3digo da cidade que deseja ligar) + n\u00famero do telefone.<br>Exemplo: 00+XX+9999-9999<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Captura de chamada de ramal do mesmo grupo<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fun\u00e7\u00e3o:<\/strong> Capturar a chamada de um ramal que est\u00e1 no mesmo grupo de captura. Geralmente o grupo ser\u00e1 pr\u00e9-definido pelo gestor da \u00e1rea.<br><strong>Prefixo:<\/strong> <strong>*40<\/strong><br><strong>Procedimento:<\/strong> Quando algum ramal do seu grupo estiver tocando, retire o fone do gancho, digite <strong>*40<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Captura de chamada de ramal espec\u00edfico (grupos diferentes)<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Fun\u00e7\u00e3o:<\/strong> Efetuar uma captura de chamada de um ramal espec\u00edfico <strong>(n\u00e3o precisa estar no mesmo grupo)<\/strong><br><strong>Prefixo:<\/strong> <strong>*41<\/strong><br><strong>Procedimento:<\/strong> Retire o fone do gancho , digite <strong>*41 + n\u00famero do ramal que est\u00e1 tocando.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Para mais informa\u00e7\u00f5es acesse os servi\u00e7os de&nbsp;<a href=\"https:\/\/www.detic.unicamp.br\/servicos\/categorias\/telefonia\/\">Telefonia<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#1eb5b3;color:#1eb5b3\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"VPN\"><strong>VPN (Virtual Private Network)<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Como Instalar e utilizar a conex\u00e3o VPN no Smartphone Android<br>Acesse -&gt;<a href=\"https:\/\/drive.google.com\/file\/d\/1-JSH8jsVJ6TN-hdRI43Z9x5AaVUndTw1\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><strong> VPN Android<\/strong><\/a><\/li>\n\n\n\n<li>Como Instalar e utilizar a conex\u00e3o VPN em microcomputadores ou notebooks com sistema Windows 10<br>Acesse -&gt;<a href=\"https:\/\/drive.google.com\/file\/d\/1zQRSqKz0WmJp-t004e6yDfgBB-7q2Cze\/view?usp=sharing\" target=\"_blank\" rel=\"noopener\"><strong> VPN Windows<\/strong><\/a><\/li>\n\n\n\n<li>Outras d\u00favidas podem ser esclarecidas aqui: <a href=\"https:\/\/www.detic.unicamp.br\/servicos\/acesso-remoto-seguro-vpn\/#descricao\"><strong>https:\/\/www.detic.unicamp.br\/servicos\/acesso-remoto-seguro-vpn\/<\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"background-color:#1eb5b3;color:#1eb5b3\"\/>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"Rainbow\"><strong>Softphone Rainbow<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Guia para configura\u00e7\u00e3o e utiliza\u00e7\u00e3o do softphone rainbow como um ramal<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>No computador<\/strong><br>Acesse-&gt; <a href=\"https:\/\/drive.google.com\/file\/d\/1_WZxKlk0Kj_e9Hsd0Vbwge6-AOhHPgWO\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Rainbow Computador<\/strong><\/a><\/li>\n\n\n\n<li><strong>No Smartphone<\/strong><br>Acesse-&gt; <strong><a href=\"https:\/\/drive.google.com\/file\/d\/1i64tzUi70doGA4Tj2yjp7I3YWmiLf7sh\/view?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">Rainbow Smartphone<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor de arquivos PDF Online Institucional Unicamp O novo servi\u00e7o de PDFs pode ser utilizado por professores, t\u00e9cnicos administrativos e estudantes, j\u00e1 est\u00e1 dispon\u00edvel atrav\u00e9s do endere\u00e7o https:\/\/pdf.detic.unicamp.br, e n\u00e3o requer instala\u00e7\u00e3o de programas adicionais. O acesso \u00e9 feito por meio de login institucional, e a interface da aplica\u00e7\u00e3o foi customizada para atender \u00e0s demandas [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":5997,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6040","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ciddic.unicamp.br\/ciddic\/wp-json\/wp\/v2\/pages\/6040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ciddic.unicamp.br\/ciddic\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ciddic.unicamp.br\/ciddic\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ciddic.unicamp.br\/ciddic\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ciddic.unicamp.br\/ciddic\/wp-json\/wp\/v2\/comments?post=6040"}],"version-history":[{"count":56,"href":"https:\/\/www.ciddic.unicamp.br\/ciddic\/wp-json\/wp\/v2\/pages\/6040\/revisions"}],"predecessor-version":[{"id":29899,"href":"https:\/\/www.ciddic.unicamp.br\/ciddic\/wp-json\/wp\/v2\/pages\/6040\/revisions\/29899"}],"up":[{"embeddable":true,"href":"https:\/\/www.ciddic.unicamp.br\/ciddic\/wp-json\/wp\/v2\/pages\/5997"}],"wp:attachment":[{"href":"https:\/\/www.ciddic.unicamp.br\/ciddic\/wp-json\/wp\/v2\/media?parent=6040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}